The Beach House Home is committed to 100% customer satisfaction! If you are unsatisfied with your item, you may return your purchase within 21 days from product arrival.
1. Download your Returns Authorisation Form below. If your item is defective or damaged in shipping, please take a photo of the item and email it to us at admin@thebeachhousehome.com.au along with your Returns Authorisation From and we will issue you a pre-paid return shipping label. In all other cases, buyer is responsible for return shipping and may ship back the item using the carrier of his/her choice.
2. Requests for returns will NOT be accepted after 21 days from arrival date.
3. If you believe your package was damaged in shipping, we require that you contact us within 5 days of delivery, and we will work with you to quickly resolve the issue.
4. To cancel an order, please contact us as soon as possible, If your order has not yet been shipped, we will immediately refund your payment. If your order has been shipped, we will refund your payment as soon as we have received the item(s) back from you and processed them at our store.
5. All refund recipients will receive an email confirmation for their records.
Now the official part is over, we hope this policy helps you to feel confident about purchasing online with us.
We work hard to ensure our products are ones you will love to call your own.